1、Prepare and check various daily and monthly records and reports, and other reports as required.
按需求准备及检查各种日报表、月报表及其它工作报告。
2、Support hotel or department programs and activities.
参加部门活动,支持酒店各类项目及活动。
3、Supervises and guides Front Desk Captain and Agent to ensure that hotel’s policies and procedure are adhered to.
监督指导前台领班及接待员的工作,以保证所有酒店的规章制度能正常进行。
4、To ensure all front desk staff adhere to the Hotel rules and regulation.
确保所有的前台员工能遵守酒店的规章制度。
5、Prepares detailed induction programs for new staff.
为新员工做详细的工作计划。
6、Implement the training plan, attend or conduct the training according to the plan.
执行培训计划,根据计划参加或主持相关培训。
7、Regularly communicates with staff and maintains good relations. Establishes and maintains effective employee relations.
定期与员工交流,建立和保持良好的员工关系。
8、responsible for guest check in/out.
为客人办理入住、退房等
--Professional Technical Responsibilities
专业技术责任
1、Effective communication skills in both Chinese & English.
有效的中英文沟通能力。
2、Strong guest interaction and interpersonal skill.
良好的对客服务和沟通技巧。
3、Be expert of Opera .
熟练操作Opera。
4、Be expert of Office Software.
熟练操作办公软件。
5、Experience in the FD Agent position for over 2 year will be preferred.
具有在前厅部至少超过2年的前台接待职位工作。
联系我时,请说是在百城招聘网上看到的,谢谢!